Reference - Directory Information

The St. Charles City-County Library District shall offer directory information assistance as a part of normal reference service. Limitations shall exist in providing the service via telephone and other electronic means, thereby restricting the availability of such resources to residents of St. Charles County.

The Library District will provide access to local city directories and local Criss Cross directories for in-library users. The Library shall restrict telephone directory assistance for specific names, addresses, and telephone numbers only to St. Charles County residents and businesses. Except for emergencies, the District will not provide "near-bys", e.g. names, addresses, telephone numbers of close-by or near-by locations, over the telephone.

(Approved 1/13/97)